Complaints Procedure
A clear route for raising concerns about our service.
1. Tell us what happened
Email services@glencoe.london with the property address, relevant dates and the outcome you are seeking.
2. Internal review
We will acknowledge the concern, arrange a review by an appropriate senior person and respond in writing.
3. Independent redress
If your complaint remains unresolved after our internal process, you may refer it to the Property Redress Scheme. propertyredress.co.uk