Privacy Notice
How personal information is handled when you use Glencoe services.
This notice explains how GLENCOE PROPERTY LONDON LTD collects, uses, stores and protects personal information provided during property enquiries, valuations, sales, lettings and management.
Controller and contact details
GLENCOE PROPERTY LONDON LTD
52 Grosvenor Gardens
London SW1W 0AU
+44 20 3897 9999
services@glencoe.london
Information we collect
Depending on how you interact with us, we may collect your name and contact details, property addresses, identity and anti-money-laundering information, financial and tenancy information, application details, communication records and other information you choose to provide.
How we use information
- To respond to enquiries, arrange viewings and valuations, and provide requested property services.
- To handle sales, purchases, lettings, referencing, rent, repairs, inspections and property management.
- To perform contracts and meet legal and regulatory duties, including identity checks, deposit and safety compliance.
- To send service updates or marketing where you have given permission or the law allows it.
Lawful bases
Depending on the purpose, we rely on contract, steps before entering a contract, legal obligation, legitimate interests or consent. Where consent is used, you can withdraw it at any time.
Who we share information with
Where needed to provide services, we may share information with landlords, buyers or sellers, referencing and tenancy platforms, contractors, insurers or professional advisers, deposit protection providers, regulators and others where required by law. We require service providers to handle information in accordance with applicable data protection requirements.
Retention and security
We keep personal information only for as long as needed for the purposes collected, legal obligations, dispute resolution or legitimate interests. We use appropriate technical and organisational measures to protect it, although no internet transmission can be guaranteed completely secure.
Your rights
Subject to legal conditions, you may ask to access, correct, delete or restrict use of your personal information, object to certain processing or request data portability. Contact services@glencoe.london and we will handle your request in accordance with the law.
Cookies and external links
Our website may use technologies needed for basic functionality. Third-party websites we link to have their own privacy notices, which you should review before using them.
How to complain
If you have concerns about how we use personal information, please contact us first using the details above. You can also complain to the UK Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.
Last updated: September 2026.